Frequently Asked Questions
Everything you need to know about your fitness journey and equipment.
What are the shipping costs for heavy fitness equipment?
Shipping costs vary based on your location and the weight of the product. We offer flat-rate curbside delivery for most treadmills and racks, with premium white-glove installation available for an additional fee at checkout.
Do you offer financing plans for gym equipment?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to build your home gym now and pay over time.
What is your return policy on cardio machines?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees and a restocking fee may apply to large equipment.
Does my treadmill come with a manufacturer warranty?
All our products come with a standard manufacturer warranty covering parts and labor. Specific durations vary by brand and model; please refer to the product page for detailed warranty specifications.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Do you provide maintenance services for the equipment you sell?
We have a dedicated service department that offers preventative maintenance and repair services. You can schedule a technician visit through our website to ensure your equipment stays in peak condition.